Quality Management System
Run your QMS and ISMS on one connected platform
DemandFlow® brings audits, nonconformities, corrective actions, document control, supplier assessment and management review into a single system where every record is linked. Findings flow into corrective actions, actions are verified for effectiveness, and every entry can be traced to its ISO clause. No spreadsheets, no disconnected document libraries, no scramble before the certification visit.
The Challenge
Why quality management breaks down between audits
A management system looks healthy on audit day and drifts every day after. When the evidence lives in separate tools, keeping it current is a manual effort that quietly lapses until the next assessment forces a scramble.
Findings with no follow-through
Audit findings get logged in one place and the corrective actions in another. By the next surveillance visit, no one can show that the action was completed, let alone that it was verified as effective.
Documents drift out of control
Policies live in shared drives with no version history and no record of who has read the current version. Proving that staff acknowledged the approved policy becomes a manual chase.
Evidence is rebuilt every cycle
Risk registers, supplier assessments, training records and review minutes sit in separate tools. Each audit becomes a fresh exercise in collecting evidence rather than presenting a system that already holds it.
Audit Management
Plan, run and conclude every audit in one record
The audit record covers internal, external, certification, surveillance and supplier audits against ISO 9001, ISO 27001, ISO 14001 and ISO 22301. Each audit moves through a clear lifecycle and ends with a structured conclusion, while findings are captured as linked child records.
Audit lifecycle and scope
Every audit carries its type, applicable standards, lead auditor, audit team, scope and criteria, and moves through Planned, In Progress, Awaiting Review, Completed and Closed. Planned and actual start and end dates sit alongside the certification body, recorded as a link to your vendor master so external assessors are tracked like any other supplier.
Structured findings
Findings are classified as Major NC, Minor NC, Observation, Opportunity for Improvement or Positive Finding, each with a severity rating and an Open to Resolved status. A finding can reference its ISO clause and point directly at the physical asset, rack or room it concerns.
A structured conclusion
The conclusion panel records the overall verdict, whether Conforming, Minor or Major nonconformities, with the counts of major NCs, minor NCs, observations, opportunities and positive findings, plus an executive summary and recommendations ready for the audit report.
CAPA
Close findings with verified, root-caused actions
The corrective action record is a full corrective and preventive action. It can be raised from an audit, a finding, a nonconformity or a management review, and it runs all the way through to verified effectiveness so nothing is closed on assumption.
Corrective, preventive or improvement
Each action is typed as Corrective Action, Preventive Action or Improvement, with a priority and an owner. The status workflow runs Open, Investigating, Action Planned, In Progress, Implemented, Verified Effective and Closed, giving a true picture of where every action stands.
Structured root cause analysis
Rather than a free-text box, the record names the root cause method used, whether 5 Whys, Fishbone, Fault Tree or Pareto, and separates root cause, contributing factors, the corrective action plan, the preventive action plan and the process or document changes required.
Effectiveness verification
The verification panel captures the method, the verifier, the date and an effectiveness rating of Effective, Partially Effective or Not Effective. A recurrence-prevented checkbox and a lessons-learned field close the loop the way ISO 9001 clause 10 expects.
Nonconformity Management
One register for nonconformities, complaints and incidents
The nonconformity record captures quality nonconformities, customer complaints, process deviations, regulatory non-compliance, supplier nonconformities, data breaches and health, safety and environmental issues. Each is investigated and routed into corrective action.
Categorised and sourced
Every nonconformity records its category, a severity of Critical, Major, Minor or Observation, and how it was detected, from internal and external audits to customer feedback, process monitoring, staff reports and regulatory bodies. Impact areas and business-impact cost can be quantified.
Built-in breach handling
For data breaches and regulatory issues, the record carries a notifiable-breach flag, a notification deadline and date, and a regulator reference, so statutory reporting obligations are tracked against the clock rather than remembered after the fact.
Investigation to corrective action
The investigation panel holds immediate containment, root cause, contributing factors, resolution and lessons learned, and the record links straight to corrective actions so a nonconformity never sits resolved without a documented fix.
Document Control
Controlled policies with proof that staff have read them
The policy record manages policies, standards, procedures, work instructions, guidelines, templates and forms through a proper approval lifecycle, and a per-person acknowledgement record captures every individual acknowledgement against the exact version published.
A real document lifecycle
Each policy carries a reference, a version, a confidentiality level and a status of Draft, In Review, Approved, Superseded or Retired. Owner, approver, approval date, effective date and a mandatory next-review date with a review frequency keep every document inside its review cycle.
Version-stamped acknowledgements
Each acknowledgement records the staff member, the acknowledgement status of Pending, Acknowledged, Overdue or Exempt, the date, and crucially the version acknowledged, captured electronically, in person, by email or by signed document. That is the exact evidence a certification auditor requests.
Linked to the document store
A policy can link to a controlled document record in the DemandFlow® document management system, where versions and document actions are held, so the governing policy and the underlying file stay connected and traceable.
Supplier Assurance
Assess suppliers against your security and quality bar
The supplier assessment overlays a structured review on your existing vendor records, scoring criticality and risk and capturing the security and quality due diligence that ISO 27001 supplier clauses demand.
Risk-rated approval status
Each supplier carries a category, a business-criticality rating and an overall risk level, and moves through Pending, In Progress, Approved Supplier, Conditionally Approved, Rejected, Suspended or Retired. Data shared and access type are recorded so the highest-exposure suppliers are visible at a glance.
Structured security due diligence
A security checklist confirms whether policies were reviewed, data protection is adequate, an incident response plan and business continuity plan exist, access controls and encryption are in place, and a right to audit has been granted, alongside the certifications the supplier holds.
Quality and performance over time
Delivery performance, quality issues and a quality rating from Excellent to Unacceptable sit beside an improvement plan and a next-review date, turning supplier management into an ongoing assessment rather than a one-off onboarding form.
Risk & Resilience
A risk register, a Statement of Applicability and tested continuity plans
DemandFlow® holds a full ISO-style risk register, an ISO 27001:2022 Annex A control set and business continuity plans, so the assessment, treatment and resilience evidence an auditor looks for is already in the system.
Quantified risk with residual scoring
The risk register scores likelihood against consequence on a five-by-five matrix to produce a calculated risk level, records the treatment option of Mitigate, Accept, Transfer or Avoid, links Annex A controls, and then re-scores residual risk to confirm it sits within appetite. Each risk is tagged to the standards it touches.
Annex A control set and SoA
Security controls are organised by the four ISO 27001:2022 Annex A themes, each with an applicability flag and justification, an implementation status, a maturity level and an evidence description, effectively a living Statement of Applicability with gaps and improvement plans attached.
Tested business continuity
Continuity, disaster recovery, incident response and crisis communications plans record recovery time and recovery point objectives and the maximum tolerable period of disruption, then capture test dates, test type and a result of Passed, Passed with Issues or Failed, so resilience is demonstrated, not just documented.
Governance & Improvement
Objectives, management review and training that prove continual improvement
The objectives, management review and training records close the management-system loop, turning quality and security objectives, formal reviews and staff competence into tracked, evidenced records.
Measurable objectives
Each objective is tied to ISO 9001, ISO 27001 or both, with a target, baseline and current value, a direction of travel and a status from On Track to Achieved or Not Achieved. Objective performance feeds directly into management review.
Management review by the book
The review record captures every required management-review input, from audit results and nonconformity summaries to customer feedback, supplier performance and risk status, then records improvement decisions, system changes and minutes, and generates tracked actions from its outputs.
Competence and awareness
Training records mark whether a course is mandatory, track status through to Completed or Expired, hold renewal frequencies and expiry dates, and record a result and an effectiveness assessment, so competence requirements and recurring awareness training are never silently out of date.
A quality system that is always audit-ready
Because audits, findings, corrective actions, nonconformities, policies, suppliers, risks, controls, objectives, reviews, training and continuity plans are all real linked records in DemandFlow®, your evidence is assembled continuously rather than rebuilt before every assessment. Every finding traces to its corrective action and its ISO clause, every policy shows who acknowledged which version, and every management review pulls its inputs from the system rather than from memory. Book a demo to see your QMS and ISMS running on one connected platform.
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